Information Technology Services

Maintenance Archives

  • Cisco TelePresence Unavailable

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    Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is applying August 2021 Microsoft updates. (ID #218795)

  • MASON-SECURE Unavailable

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    Impact of the change on others: The wired and wireless MASON-SECURE network will briefly be unavailable during the maintenance period. Reason for the change: In preparation for the MASON-SECURE SSID decommission in December, ITS will change the VRF of MASON-SECURE SSID to be under the EDUROAM Virtual routing and forwarding (VRF). This will put Mason…

  • Banner Admin & Patriot Web Unavailable

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    Impact of the change on users: Banner Admin and Patriot Web will not be available during the maintenance period. Reason for change: ITS is applying quarterly security patches and updates. (ID # 218529)

  • Password Management Website Unavailable

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    Impact of the change on users: The Patriot Pass Password Management website (password.gmu.edu) will be unavailable during the maintenance period. Reason for change: ITS is deploying patches to the website so that inactive users without DUO can log into Patriot Pass. (ID # 218436)    

  • Jamf and Mason Self Service for Mac Unavailable

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    Impact of the change on users: All Jamf services will be unavailable during the maintenance period. Reason for the change: The vendor is updating Jamf services to address bug fixes and improve overall performance. (ID # 218187)

  • Password Management Website Unavailable

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    Impact of the change on users: The Patriot Pass Password Management website (password.gmu.edu) will be unavailable during the maintenance period. Reason for change: ITS is moving the services provided within the Two-Factor Authentication (2FA) Account Management website (2faaccount.gmu.edu), including 2FA enrollment, bypass codes, and device management, to the Password Management website to improve the customer…

  • Blackboard Unavailable

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    Impact of the change on users: Blackboard will be unavailable during the maintenance period. Reason for change: The vendor is updating the database software. (ID #217179)    

  • Cable TV Outage

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    Impact of the change on users: There will be intermittent to no cable television services in the following academic and administrative buildings during the maintenance period. Additionally, channels may appear and disappear or move to different channels. Aquia Building Arts Building: 1st Floor, 2nd Floor & Lower Level College Hall Concert Hall David King Hall…

  • CUI, CLT & PVC Citrix VDI Unavailable

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    Extended Maintenance Impact of the change on users: The CUI, CLT, and PVC Citrix VDI will be intermittently unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft Security updates for July 2021. (ID #217905, #217924, #217939 & #217943)

  • Data Center Intermittently Unavailable

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    Impact of the change on users: The Aquia Data Center services will be intermittently unavailable. Outages are expected to last less than 10 minutes. Impacted server administrators have been notified. Reason for change: ITS is swapping out switches. (ID # 216973)