Information Technology Services

Maintenance Archives

  • Archer Suite Unavailable

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    Impact of the change on users: The Archer Suite will be unavailable during the maintenance period. Reason for the change: ITS is installing an application on the servers. (ID # 209252)

  • Jamf and Mason Self Service for Mac Unavailable

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    Impact of the change on users: Devices will still function normally; however, Jamf and Mason Self Service for Mac will be unavailable during the maintenance period. Reason for the change: The vendor is applying security updates. (ID # 209286)

  • CUI & Non-CUI Citrix VDI Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: The CUI and non-CUI Citrix VDI will be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft Security updates for February 2021. (ID # 209062 & 209077)

  • Banner Admin, Patriot Web & Select Services Unavailable

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    EXTENDED MAINTENANCE Impact of the change: The following services will be unavailable during the maintenance period: 25Live Banner Admin Budget Tracking System (BTS) HR Intranet & hr.gmu.edu password.gmu.edu Patriot Web Reason for the change: ITS is applying quarterly upgrades and patches to servers. (ID # 208282)

  • Webex Call Center Unavailable

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    Impact of the change on users: Webex Call Center will be unavailable during the maintenance period. Anyone using the Webex Call Center during the maintenance period will be logged off but will be able to log back in after the maintenance period. Please clear your web browser cookie and cache prior to logging back into…

  • CUI Services Unavailable

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    Impact of the change on users: Controlled Unclassified Information (CUI) services will be unavailable during the maintenance period. Reason for the change: ITS is applying the February Microsoft security patches. (ID # 209058)

  • Research Systems Intermittently Unavailable

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    Impact of the change on users: No impact to users is expected; however, users with an IPV6 connection may be unable to reach research systems during the maintenance period. Reason for the change: ITS is updating router policies to improve users’ experience when connecting using IPV6 (i.e., some commercial internet service providers use IPV6). (ID…

  • DNS Server Maintenance

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    Impact of the change on users: ITS will be upgrading DNS server during the maintenance period. Properly configured DNS clients (i.e., more than one DNS server configured) will not be impacted. Reason for the change: ITS is replacing a DNS server. (ID # 207956)

  • DNS Server Maintenance

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    Impact of the change on users: ITS will be upgrading a DNS server during the maintenance period. Properly configured DNS clients (i.e., more than one DNS server configured) will not be impacted. Reason for the change: ITS is upgrading a DNS server. (ID # 207956)

  • Informatica Unavailable

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    Impact of the change on users: Informatica Intelligent Cloud Services (IICS) and Informatica Secure Agent Servers will be unavailable during the maintenance period. The servers will be unavailable to execute data exchange and data integration services during the outage. Reason for the change: The vendor is upgrading Informatica Intelligent Cloud Services (IICS) to the February…