Information Technology Services

Maintenance Archives

  • Cisco TelePresence Unavailable

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    Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is installing Microsoft security patches. (ID # 483216)

  • MicroStrategy & 25 Live Unavailable

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    Impact of the change on users: MicroStrategy and 25Live will be briefly unavailable during the maintenance window. Reason for the change: ITS is applying Microsoft security updates. (ID #  500437)

  • Apogee Wireless Unavailable

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    Impact of the change on users: Residential users will experience a full wireless during the maintenance window. Reason for the change: Apogee is doing maintenance. (ID # 499512)    

  • Data Center Switch Maintenance

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    Impact of the change on users: The RedHat Satellite server will be unavailable for approximately 40 minutes during the maintenance period. Properly configured DNS clients with multiple DNS servers defined should continue to operate normally. Reason for the change: ITS is converting network switches. (ID # 493738)

  • Banner Admin Server Maintenance

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    Impact of the change on users: Queries to the Banner servers may take longer than usual or time out during the maintenance period. Reason for the change: ITS is upgrading server operating systems. (ID # 495011 & 495023)

  • Power Maintenance in Planetary Hall

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    Impact of the change on users: The Planetary Hall core, which connects to additional routers and switches in other buildings, will be unavailable during the maintenance period.  As a result, wired, Wi-Fi, Voice over Internet Protocol (VoIP), Cable TV, and streaming will be unavailable in the following buildings during the maintenance period: Aquatic & Fitness…

  • CUI, CaLT, PVC & Citrix VDI Applications Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: Controlled Unclassified Information (CUI), Classroom Technologies (CaLT), Patriot Virtual Computing (PVC), and Citrix VDI applications will be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft Security Updates and other updates. (ID #497087 & 497085)

  • Banner & Student Self-Service Unavailable

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    Impact of the change on users: Patriot Web, Banner Admin Apps, Banner Access Management, 25 Live, Imaging, AppWorx, ePrint, and the password change site (password.gmu.edu) will not be available during the maintenance period. Ellucian Workflow will not be able to retrieve/update Banner data. Grades can’t be pushed from Blackboard to Banner. Reason for the change:…

  • Data Center Power Outages

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    EXTENDED MAINTENANCE Impact of the change on users: All equipment provisioned for power redundancy, with connections to both A-side and B-side power, should not experience a service interruption, as the B-side power bus will remain powered on for the duration of the installation. ITS will be on-site to ensure that critical systems are monitored. As…

  • mason.gmu.edu Maintenance

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    Impact of the change on users: mason.gmu.edu will be unavailable during the maintenance period. Reason for the change: ITS is applying security updates. (ID # 496073)