Information Technology Services

Maintenance Archives

  • RAMP Maintenance

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    Impact of the change on users: RAMP will be offline during the maintenance period. Please save your work often and log off before that time. Reason for the change: The vendor is performing maintenance. (ID # 494194)

  • System Center Configuration Manager (SCCM) & Mason-Managed Windows Computers’ Software Center Maintenance

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    Impact of the change on users: The System Center Configuration Manager (SCCM) and Mason-Managed Windows Computers’ Software Center will be briefly unavailable during maintenance. Reason for the change: ITS is upgrading SCCM. (ID # 493401)

  • Mobile Printing, EHS Training & CASO Services Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft security updates. (ID # 492744)

  • Admissions, Atlas, Imaging & Zax Server Maintenance

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    Impact of the change on users: Services, hosted sites, and applications on the Admissions, Atlas, Imaging, and Zax servers will be unavailable while servers reboot during the maintenance period. Reason for the change: ITS is applying Microsoft Security patches. (ID # 493673 & 493668)

  • Select Services & Websites Unavailable

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    Impact of the change on users: The following services and websites will be briefly unavailable during the maintenance period: Office of Institutional Effectiveness and Planning (oiep.gmu.edu) Office of Sponsored Programs (randed.gmu.edu) Office of Strategic Budgeting & Planning (budget.gmu.edu) Research Website (www2.gmu.edu/research) Student Evaluations of Teaching Archive (crserating.gmu.edu) Travel Request (travel.gmu.edu) Reason for the change: ITS…

  • Cisco TelePresence Unavailable

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    Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is installing Microsoft security patches. (ID # 483210)

  • TeamDynamix (TDX) Upgrade

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    Impact of the change on users: TeamDynamix (TDX) will be unavailable during the maintenance period. Reason for the change: The vendor is upgrading TeamDynamix (TDX). (ID # 492181)

  • Email System Maintenance

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    Impact of the change on users: The ITS email systems will be briefly unavailable during the maintenance period. Reason for the change: ITS is applying quarterly patches. (ID # 490555)

  • Cable TV & Streaming Outage Across All Mason Campuses & Locations

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    Impact of the change on users: Users may not have cable TV and streaming services available across all Mason campuses and locations during the maintenance window. For questions or assistance after the maintenance, please contact the 24-hour support center at (844) 459-7405. Reason for the change: Facilities is conducting important maintenance. ITS will be tracking…

  • CUI, CaLT, PVC & Citrix VDI Applications Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: Controlled Unclassified Information (CUI), Classroom Technologies (CaLT), Patriot Virtual Computing (PVC), and Citrix VDI applications will be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft Security Updates and other updates. (ID #488399 & 488396)