Information Technology Services

Maintenance Archives

  • CUI & Citrix VDI Maintenance

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    Impact of the change on users: Controlled Unclassified Information (CUI) and Citrix Virtual Desktop Infrastructure (VDI) may be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft security patches, updating VMWare Tools, and upgrading VMWare Compatibility. (ID # 261649, 261653 & 261668)

  • IPControl (GUI) Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: Authorized IPControl GUI users will not be able to make DNS or DHCP changes while the upgrade is in progress.  DHCP and DNS services will not be affected. Reason for the change: ITS is upgrading the IPControl software. (ID # 261712)

  • CUI, CaLT, PVC & Citrix VDI Applications Unavailable

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    EXTENDED MAINTENANCE Impact of change on users: Controlled Unclassified Information (CUI), Classroom Technologies (CaLT), Patriot Virtual Computing (PVC), and Citrix VDI applications will be unavailable during the maintenance period. Reason for change: ITS is applying Microsoft security patches, updating VMWare Tools, and upgrading VMWare Compatibility. (ID # 261518, 261522, 261537, 261556, 261560 & 261600)

  • Patriot Web Self Service, Banner Admin & MicroStrategy Reports Unavailable

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    Impact of the change on users: The following services will be unavailable during the maintenance period: 25Live Banner Admin Budget & Travel Banner-related applications including DataMart and De-centralized systems Fiscal HR Intranet MicroStrategy Reports Patriot Web Self Service password.gmu.edu Reason for change: ITS is applying routine quarterly security/update patches to production servers. (ID # 245766)

  • Banner Automatic Document Posting Suspended During End-of-Fiscal-Year Roll-Up

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    EXTENDED MAINTENANCE Impact of change on users: Banner automatic document posting will be suspended while Fiscal Services completes end-of-fiscal-year processing of financial data (e.g., general ledger balances, encumbrances, purchase orders, budget, etc.). Please do not enter finance, payroll, and budget into Banner during this time period. Other Banner services will not be impacted and will…

  • Jamf Pro & Mason Self Service for Macs Unavailable

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    Impact of the change on users: Devices will still function normally. During this time, you will be logged out of Jamf Pro, and all Jamf services will be unavailable. Reason for the change: The vendor is addressing server and security issues and applying . (ID # 261425)

  • Mason-managed Macs Upgrade to MacOS 13 (Ventura)

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    Impact of the change on users: Mason-managed Macs Beginning Monday, June 12, ITS will enforce upgrades, and any systems that have not been upgraded will have seven days after receiving notification to do so. Computers that cannot upgrade to at least macOS 11 may need to be replaced. Please work with your internal purchasing processes…

  • Data Center PDU & UPS Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: During the maintenance, the generator will be engaged and PDUs will remain online while units are checked. UPS units will be placed in maintenance bypass, one at a time. After each UPS has been checked, the unit will be placed back online. Reason for the change: ITS…

  • DNS Server Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: IPAM DNS BIND services are being upgraded. Only one DNS server is upgraded at any given time. Each server upgrade could last from less than a minute (caching servers) to several minutes (primary and secondary servers). Production DNS servers will be upgraded at night, early morning, or…

  • Jamf Pro & Mason Self Service for Macs Unavailable

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    Impact of the change on users: Devices will still function normally. During this time, you will be logged out of Jamf Pro, and all Jamf services will be unavailable. Reason for the change: The vendor is addressing an issue. (ID # 260913)