Information Technology Services

Maintenance Archives

  • Guest Captive Portal Maintenance in Select Buildings on Fairfax Campus

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    Impact of the change on users: The guest captive portal may be unavailable in the following buildings during the maintenance window: CHDC Building East Building Enterprise Hall Finley Building Krug Hall The HUB West Building The vendor expects no impact. Reason for the change: The vendor is turning on a feature for the guest captive…

  • Mason-managed Macs Upgrade to MacOS 13 (Ventura)

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    Impact of the change on users: Mason-managed Macs Beginning Monday, June 12, ITS will enforce upgrades, and any systems that have not been upgraded will have seven days after receiving notification to do so. Computers that cannot upgrade to at least macOS 11 may need to be replaced. Please work with your internal purchasing processes…

  • Duo Upgrade & ADFS/Cas/Shibboleth Maintenance

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    Impact of the change on users: Login to applications requiring Active Directory Federation Services (ADFS) authentication will be unavailable for approximately 15 minutes during the maintenance window. The upgrade will result in a new look to the prompt users receive when verifying their identities when signing into applications that use ADFS, such as Office 365,…

  • Wi-Fi & Wired Networks Intermittently Unavailable in All Academic & Administrative Buildings on All Campuses

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    Impact of the change on users: The Wi-Fi and wired networks in all buildings on all campuses will be intermittently unavailable during the maintenance window: Cell phone service will not be impacted. ResNet networks in the residence halls will be available; however, the following services may be intermittently available in the residence halls: eduroam Wi-Fi,…

  • BeyondTrust Remote Support & help.gmu.edu Unavailable

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    Impact of the change on users: BeyondTrust and help.gmu.edu will be unavailable during the maintenance window; ITS representatives will not be able to conduct remote support sessions. Reason for the change: ITS is updating BeyondTrust Remote Support to resolve issues. (ID # 258695)

  • Jamf Pro & Mason Self Service for Macs Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: Devices will still function normally. During this time, you may be logged out of Jamf Pro, although the Jamf Pro Server will be working without interruption. Reason for the change: The vendor is applying patches. (ID # 259441)

  • Wi-Fi Networks Unavailable in All Academic & Administrative Buildings at All Campuses & Locations

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    Impact of the change on users: The Wi-Fi networks in all academic and administrative buildings will be unavailable during the maintenance window Cell phone service will not be impacted. ResNet networks in the residence halls will be available; however, the following services may be intermittently unavailable in the residence halls: eduroam Wi-Fi, key card access…

  • MyHub Services Maintenance

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    Impact of change on users: There may be brief outages, lasting 5-10 seconds, during the maintenance window. Reason for the change: ITS is updating MyHub policies. (# 259266)

  • CUI, CaLT, PVC & Citrix VDI Applications Unavailable

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    EXTENDED MAINTENANCE Impact of change on users: Controlled Unclassified Information (CUI), Classroom Technologies (CaLT), Patriot Virtual Computing (PVC), and Citrix VDI applications will be unavailable during the maintenance period. Reason for change: ITS is applying Microsoft security updates. (ID # 258720 & 258735)

  • Switch Code Upgrades in the Data Center

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    Impact of the change on users: Servers in rows 1, 2, and 8 in the Data Center not configured for LACP or dual-connected network connectivity will be hard down during the code installation for approximately 20 minutes. Reason for the change: ITS is upgrading the switch code. (ID # 256985)