Information Technology Services

Maintenance Archives

  • Switch Code Upgrades in the Data Center & DR Site

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    Impact of the change on users: Servers in rows 3 through 7 in the Data Center and DR site not configured for LACP or dual-connected network connectivity will be hard down during the code installation for approximately 20 minutes. Reason for the change: ITS is upgrading the switch code. (ID # 254804)

  • Banner & Select Services Unavailable

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    Impact of the change on users: The following services and websites will be unavailable during the maintenance period: AppWorx Banner Access Management Banner Admin Apps ePrint Imaging Password Management website (password.gmu.edu) Patriot Web 25Live Ellucian Workflow will not be able to retrieve/update Banner data, and grades cannot be pushed from Blackboard to Banner. Reason for…

  • mason.gmu.edu Maintenance

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    Impact of the change on users: mason.gmu.edu will be unavailable during the maintenance window. Reason for the change: ITS is applying security updates. (ID# 256835)

  • Apogee Stream2 Maintenance

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    Impact of the change on users: Stream2 will be intermittently unavailable during the maintenance window. Reason for the change: The vendor is performing maintenance. (ID # 257902)

  • Jamf Pro & Mason Self Service for Macs Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: Devices will still function normally. During this time, you may be logged out of Jamf Pro, although the Jamf Pro Server will be working without interruption. Reason for the change: The vendor is applying security patches. (ID # 257444)

  • TeamDynamix (TDX) Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: TeamDynamix (TDX) will be unavailable during the maintenance period, including TDX links in the ITS Service Catalog and on the Request Help page. The data will be left as-is when the system comes back online; we will just be on the new version. If you need assistance during the maintenance…

  • TeamDynamix (TDX) Sandbox Refresh

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    EXTENDED MAINTENANCE Impact of the change on users: The TeamDynamix (TDX) sandbox will not be available for training during the maintenance period; however, TDX production will be available. Reason for the change: The vendor will be upgrading the sandbox environment. (ID # 257161)

  • TeamDynamix (TDX) Training Unavailable

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    (EXTENDED MAINTENANCE) Impact of the change on users: TeamDynamix (TDX) sandbox will be unavailable and users will not be able to do TDX training during the maintenance period. Reason for the change: The vendor is updating the TDX instance.  (ID # 223936)

  • Admissions, Atlas, Imaging & Evisions Server Maintenance

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    Impact of the change on users: Admissions servers will be unavailable during the maintenance window. The following websites will be unavailable during the maintenance: https://admissions.gmu.edu/transfer/transferCreditSearch.asp https://admissions.gmu.edu/grad/application-deadlines-and-requirements/ https://admissions.gmu.edu/transferGuide/ Reason for the Change: ITS is applying Microsoft security patches to Admissions servers. (ID # 257351, 257370 & 257410)

  • Mobile Printing, EHS Training Unavailable & CASO Services Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft security updates. (ID # 257273)