Maintenance Archives

Matlab License Update

03/21/2023 7:00 a.m. to 03/21/2023 7:10 a.m.

Impact of the change on users: MathWorks released an updated MATLAB R2023a license. The license must be updated before MATLAB R2023a clients may acquire a license Reason for the change: ITS is updating Matlab license. (ID # 252864)
Informatica Maintenance

03/20/2023 10:00 a.m. to 03/20/2023 2:00 p.m.

EXTENDED MAINTENANCE Impact of the change on users: Upgrade Test Environment: Informatica Intelligent Cloud Services (IICS) and Informatica Secure Agent Servers will be unavailable during the maintenance period. The servers will be unavailable to execute data exchange and data integration services during the outage. Reason for the change: The vendor is upgrading Informatica Intelligent Cloud…
DegreeWorks Unavailable

03/19/2023 7:00 a.m. to 03/19/2023 11:00 a.m.

Impact of the change on users: DegreeWorks will be briefly unavailable during the maintenance window. Reason for the change: ITS is uploading new certificates. (ID # 252163)
Banner, DataMart, Decentralized Systems & Patriot Web Unavailable

03/19/2023 7:00 a.m. to 03/19/2023 11:00 a.m.

Impact of the change on users: Banner, DataMart, decentralized systems, and Patriot Web will be unavailable during the maintenance period. Reason for the change: ITS is applying Oracle quarterly security/update patches. (ID # 247670)
Jamf Pro & Mason Self Service for Macs Unavailable

03/18/2023 9:00 a.m. to 03/18/2023 12:00 p.m.

Impact of the change on users: Devices will still function normally; however, users will be logged out of Jamf Pro and/or Mason Self Service for Macs during the maintenance window. Additionally, users will not be able to enroll Macs in Jamf (mac.gmu.edu). Reason for the change: The vendor and AWS are doing maintenance. (ID #…
Clearpass Server Maintenance

03/17/2023 12:00 a.m. to 03/17/2023 5:08 a.m.

Impact of the change on users: There may be intermittent outages; however, users are not expected to experience service interruptions. Clearpass servers handle Wi-Fi, VPN, and device registration logins. Reason for change: ITS is updating servers. (ID # 252431)
Admissions, Atlas, Imaging & Evisions Server Maintenance

03/16/2023 9:00 p.m. to 03/16/2023 11:00 p.m.

Impact of the change on users: Admissions, Atlas, Imaging & Evisions server will be intermittently unavailable during the maintenance window. Reason for the Change: ITS is applying Microsoft security patches to Atlas, Imaging & Evisions servers. (ID # 252178)
Colocated Servers, Pinnacle Reports & Remote Desktop Services Unavailable

03/16/2023 8:00 p.m. to 03/16/2023 11:00 p.m.

Impact of the change on users: Colocated servers and their respective hosted applications and websites, Pinnacle Reports, and Remote Desktop Services will be unavailable during the maintenance window. Reason for the change: ITS is applying Microsoft security updates. (ID # 252197)
MicroStrategy & 25Live Unavailable

03/15/2023 7:00 p.m. to 03/15/2023 11:00 p.m.

Impact of the changes: MicroStrategy and 25Live will be unavailable during the maintenance window. Reason for the change: ITS is upgrading VMware Tools agents. (# 252159)
Apogee ResNet Maintenance

03/15/2023 10:00 a.m. to 03/15/2023 1:00 p.m.

Impact of the change on users: All Liberty Square residential Mason users will experience an interruption of wired and wireless services for up to 3 hours during the maintenance window. Reason for the change: The vendor is performing maintenance. (ID # 251915)