Information Technology Services

Maintenance Archives

  • Admission Server Maintenance

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    Impact of the change on users: The admission server may not be available during the maintenance window. Reason for the change: ITS is updating the server’s operating system. (# 251934)

  • IPControl Upgrade

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    EXTENDED MAINTENANCE Impact of the change on users: Authorized IPControl users will not be able to make DNS or DHCP changes while the upgrade is taking place. DHCP and DNS services will not be affected. Reason for the change: ITS is upgrading IPControl software. (ID #252241)

  • mason.gmu.edu Maintenance

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    Impact of the change on users: mason.gmu.edu will be unavailable for a couple of seconds while HTTPS, IMAPS, SMTPS services are restarted during the maintenance window. Reason for the update: ITS is renewing the SSL certificates. (ID # 252110)

  • Jamf Pro & Mason Self Service for Macs Unavailable

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    Impact of the change on users: Devices will still function normally; however, users will be logged out of Jamf Pro and/or Mason Self Service for Macs during the maintenance window. Additionally, users will not be able to enroll Macs in Jamf (mac.gmu.edu). Reason for the change: The vendor is updating Jamf to address issues and…

  • Globus Maintenance

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    Impact of the changes on users: All Globus services will be unavailable, including Auth, Transfer, Flows, Search, Timer, and Action Providers. Users will not be able to authenticate to applications that rely on Auth, including the Globus Web app, Globus command line interfaces, and third-party applications and services, such as web portals that use Auth…

  • Jamf Pro & Mason Self Service for Macs Unavailable

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    Impact of the change on users: Devices will still function normally; however, users may be logged out of Jamf Pro and/or Mason Self Service for Macs during the maintenance window. Additionally, users will not be able to enroll Macs in Jamf (mac.gmu.edu). Reason for the change: The vendor is applying patches to ensure that the…

  • Internet 2 Maintenance

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    Impact of the change on users: Internet 2 will be unavailable for approximately 2 hours during the maintenance window. Reason for the change: Virginia Tech, whom we connect to for Internet 2, is performing power maintenance.

  • Wi-Fi & Wired Networks May Be Intermittently Unavailable in All Academic & Administrative Buildings On Mason Square Campus

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    Impact of the change on users: Network engineers expect zero downtime during the maintenance window; however, there may be intermittent Wi-Fi and wired network outages, typically 12-15 minutes, in any or all of the academic and administrative buildings on the Mason Square campus. Any service, application, or website hosted or authenticated at any of the…

  • Wi-Fi & Wired Networks May Be Intermittently Unavailable in Select Academic & Administrative Buildings On Fairfax Campus

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    Impact of the change on users: Network engineers expect zero downtime during the maintenance window; however, there may be intermittent Wi-Fi and wired network outages, typically 12-15 minutes, in the following academic and administrative buildings on the Fairfax campus: Art & Design Building Engineering Innovation Hall Research Hall Sandy Creek Parking Deck Shenandoah Parking Deck…

  • CUI, CaLT, PVC & Citrix VDI Applications Unavailable

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    EXTENDED MAINTENANCE Impact of change on users: Controlled Unclassified Information (CUI), Classroom Technologies (CaLT), Patriot Virtual Computing (PVC), and Citrix VDI applications will be unavailable during the maintenance period. Reason for change: ITS is applying Microsoft security updates for February 2023 updating software. (ID # 250789, 250829 & 250833)