Information Technology Services

Maintenance Archives

  • Wi-Fi & Virtual Private Network (VPN) Intermittently Unavailable Across All Campuses

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    Impact of the change on users: The Virtual Private Network (VPN) and wireless network across all campuses will be intermittently unavailable during the maintenance window. Ongoing VPN sessions will drop. Reason for the change: ITS is upgrading routers to the latest recommended code version. (ID # 249528)

  • CUI & Citrix VDI Maintenance

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    Impact of the change on users: Controlled Unclassified Information (CUI) and Citrix Virtual Desktop Infrastructure (VDI) may be unavailable during the maintenance period. Reason for the change: ITS is applying Microsoft security updates and server software to the servers. (ID # 250740 & 250774)

  • Wi-Fi & Wired Intermittently Unavailable at Select Locations at Fairfax Campus

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    Impact of the changes on users:  There will be intermittent outages, typically a couple of minutes, of the Wi-Fi and wired networks during the maintenance period. Any service, application, or website hosted or authenticated at any of the Mason campuses or locations will also be intermittently unreachable during the maintenance period, including analog and voice-over-IP…

  • Wi-Fi & Wired Intermittently Unavailable at Select Locations at Fairfax Campus

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    Impact of the changes on users:  There will be intermittent outages, typically a couple of minutes, of the Wi-Fi and wired networks during the maintenance period. Any service, application, or website hosted or authenticated at any of the Mason campuses or locations will also be intermittently unreachable during the maintenance period, including voice-over-IP (VoIP) and…

  • Wi-Fi & Wired Intermittently Unavailable at Select Locations at Fairfax Campus

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    Impact of the changes on users:  There will be intermittent outages, typically a couple of minutes, of the Wi-Fi and wired networks during the maintenance period. Any service, application, or website hosted or authenticated at any of the Mason campuses or locations will also be intermittently unreachable during the maintenance period, including voice-over-IP (VoIP) and…

  • Virtual Private Network (VPN) Intermittently Unavailable

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    Impact of the change on users: The Virtual Private Network (VPN)  will be intermittently unavailable during the maintenance window. Ongoing VPN sessions will drop. Reason for the change: ITS is upgrading routers to the latest recommended code version. (ID # 250717)

  • MicroStrategy-Related Services Unavailable

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    Impact on users: MicroStrategy-related services, Admissions servers, Evisions, and Imaging will be unavailable during the maintenance window. Reason for change: ITS is applying security patches. (ID #250491)  

  • Colocated Servers, Pinnacle Reports & Remote Desktop Services Unavailable

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    Impact of the change on users: Colocated servers and their respective hosted applications and websites, Pinnacle Reports, and Remote Desktop Services will be unavailable during the maintenance window. Reason for the change: ITS is applying Microsoft security updates. (ID # 250415 & 250375)

  • Apogee ResNet Maintenance

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    Impact of the change on users: All Liberty Square residential Mason users will experience an interruption of wired and wireless services for up to 2 hours during the maintenance window. Reason for the change: The vendor is performing maintenance. (ID # 250341)

  • Jamf Pro & Mason Self Service for Macs Unavailable

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    Impact of the change on users: Devices will still function normally; however, users may be logged out of Jamf Pro and/or Mason Self Service for Macs during the maintenance window. Additionally, users will not be able to enroll Macs in Jamf (mac.gmu.edu). Reason for the change: The vendor is updating Jamf to address issues and…