Information Technology Services

Maintenance Archives

  • Apogee ResNet Maintenance

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    Impact of the change on users: All residential Mason users will experience an interruption of data services during the maintenance window. Reason for the change: The vendor is addressing speed issues. (ID # 248811)

  • Intermittent Wi-Fi & Wired Outages at Select Locations at Fairfax Campus on Friday, January 27

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    Impact of the changes on users:  There will be intermittent outages, typically a couple of minutes, of the Wi-Fi and wired networks during the maintenance period. Any service, application, or website hosted or authenticated at any of the Mason campuses or locations will also be intermittently unreachable during the maintenance period, including voice-over-IP (VoIP) and…

  • IPAM DNS Server Maintenance

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    EXTENDED MAINTENANCE Impact of the change on users: Only one DNS server will be upgraded at any given time. Each server upgrade may last from less than a minute (caching servers) to several minutes (primary and secondary servers). Properly configured DNS clients with multiple DNS servers defined should continue to operate normally. Production DNS servers…

  • CUI, CaLT, PVC & Citrix VDI Applications Unavailable

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    EXTENDED MAINTENANCE Impact of change on users: Controlled Unclassified Information (CUI), Classroom Technologies (CaLT), Patriot Virtual Computing (PVC), and Citrix VDI applications will be unavailable during the maintenance period. Reason for change: ITS is applying Microsoft Security Updates for December 2022 and January 2023. (ID # 248368 & 248372)

  • Wired & Wi-Fi Networks Unavailable in Aquia 2nd Floor & Thompson Hall

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    EXTENDED MAINTENANCE Impact of the change on users: The wired & Wi-Fi networks will be unavailable in Aquia 2nd Floor and Thompson Hall during the maintenance window. Reason for the change: ITS is upgrading end-of-life switch supervisor modules. (ID # 247398)

  • Wired & Wi-Fi Networks Unavailable in Aquia, 3rd Floor

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    Impact of the change on users: The wired & Wi-Fi networks will be unavailable in Aquia on the 3rd floor during the maintenance window. Reason for the change: ITS is upgrading the uplink and adding redundancy. (ID # 248203)

  • Wi-Fi Intermittently Unavailable in Select Buildings

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    Impact of the change on users: The Wi-Fi will be intermittently unavailable in the following buildings during the maintenance period: Child Development Center East Building Enterprise Hall Finley Building Krug Hall The HUB West Building Reason for the change:  ITS is working with the vendor to upgrade access points and wireless LAN controllers. (ID #…

  • Wi-Fi Networks Intermittently Unavailable in All Academic & Administrative Buildings On All Campuses

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    Impact of the change on users: The Wi-Fi and wired networks in all academic and administrative buildings on all campuses may be intermittently unavailable during the maintenance period. Any service, application, or website hosted or authenticated at any of the Mason campuses or locations may also be intermittently unreachable from the listed buildings during the…

  • Wired & Wi-Fi Network Maintenance

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    Impact of the change on users: The wired and Wi-Fi networks will be unavailable in the following buildings: Johnson Center King Hall 4th Floor Liberty Hall & its voice switch Madison Hall 1st Floor Maintenance Building 1st Floor Monroe Hall 1st Floor Warehouse 1st Floor Reason for the change: ITS is upgrading the code. (ID…

  • Mason-Managed Windows Computers’ Software Center Unavailable

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    Impact of the change on users: Mason-Managed Windows Computers’ Software Center will be unavailable during the maintenance period. Reason for the change: ITS is upgrading SCCM. (ID # 247155)