Information Technology Services

Maintenance Archives

  • Ellucian Emergency Maintenance

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    Impact of the change on users: The following Ellucian applications will be unavailable during the maintenance window: Application Navigator Communications Management Extensibility Event Publisher Integration APIs Student APIs Document Management APIs Reason for the change: ITS is applying security patches. (ID # 238824)

  • Banner Workflow Unavailable

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    Impact of the change on users: Banner Workflow will be unavailable during the maintenance window. Reason for the change: ITS is upgrading Banner Workflow instances. (ID # 238180)

  • Jamf Pro Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: Devices will still function normally; however, users may be logged out of Jamf Pro during the maintenance period. The Jamf Pro Server will be working without interruption. Reason for the change: The vendor is patching Jamf Pro servers. (ID # 239832)

  • TeamDynamix (TDX) Unavailable

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    Impact of the change on users: TeamDynamix (TDX) will be unavailable during the maintenance period, including TDX links in the ITS Service Catalog and on the Request Help page. If you need assistance during the maintenance period, please contact the ITS Support Center at 703-993-8870 or via email at [email protected]. Reason for the change: The vendor is updating the TDX…

  • Grant Ledger Rebuild

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    EXTENDED MAINTENANCE Impact of the change on users: While the grant ledger rebuild is running, activity in Banner Admin Apps and any reports that touch on grant-related tables will get errors. Other documents (POs, Invoices) will not be automatically posted or routed to the approval queues. No other Banner-related activity will be impacted. Reason for…

  • TeamDynamix (TDX) Sandbox Upgrade

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    Impact of the change on users: The TeamDynamix (TDX) sandbox will not be available for training during the maintenance period; however, TDX production will be available. Reason for the change: The vendor will be upgrading the sandbox environment. (ID # 238687)

  • TeamDynamix (TDX) Sandbox Refresh

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    Impact of the change on users: The TeamDynamix (TDX) sandbox will not be available for training during the maintenance period; however, TDX production will be available. Reason for the change: The vendor will be doing their scheduled quarterly maintenance to refresh the sandbox environments for all their users. (ID # 237873)

  • Rolling Wi-Fi & Wired Network Outages Across All Campuses

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    Impact of the change on users: There will be rolling Wi-Fi and wired network outages across all campuses, Voice over Internet Protocol (VoIP) phones, and elevator phone lines at the Fairfax Campus and the Potomac Science Center location will be intermittently unavailable during the maintenance window. Reason for the change: ITS is upgrading building switches…

  • Jamf Pro & Mason Self Service for Macs Unavailable

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    Impact of the change on users: Devices will still function normally; however, users may be logged out of Jamf Pro and/or Mason Self Service for Macs during the maintenance window. Additionally, users will not be able to enroll Macs in Jamf (mac.gmu.edu). Reason for the change: The vendor is upgrading Jamf Cloud. (ID # 238410)

  • Rolling Wi-Fi & Wired Network Outages Across All Campuses

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    Impact of the change on users: There will be rolling Wi-Fi and wired network outages across all campuses, Voice over Internet Protocol (VoIP) phones, and elevator phone lines at the Science & Technology Campus will be intermittently unavailable during the maintenance window. Reason for the change: ITS is upgrading building switches to the latest recommended…