Information Technology Services

Maintenance Archives

  • Brief Wi-Fi & Wired Outages at All Mason Campuses & Locations

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    Impact of the changes on users:  There will be intermittent outages, typically 10 to 15 minutes, of the Wi-Fi and wired networks at all campuses and locations during the maintenance period. Any service, application, or website hosted or authenticated at any of the Mason campuses or locations will also be intermittently unreachable during the maintenance…

  • Brief Wi-Fi & Wired Outages at Select Campuses & Locations

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    Impact of the change on users: There will be intermittent outages, typically 10 to 15 minutes, of the Wi-Fi and wired networks during the maintenance period. Any service, application, or website hosted or authenticated at any of the Mason campuses or locations will also be intermittently unreachable during the maintenance period, including voice-over-IP (VoIP) and…

  • Brief Wi-Fi & Wired Outages at Select Campuses & Locations

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    Impact of the change on users: There will be intermittent outages, typically 10 to 15 minutes, of the Wi-Fi and wired networks during the maintenance period. Any service, application, or website hosted or authenticated at any of the Mason campuses or locations will also be intermittently unreachable during the maintenance period, including voice-over-IP (VoIP) and…

  • Colocated Servers, Pinnacle Reports & Remote Desktop Services Unavailable

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    Impact of the change on users: Colocated servers and their respective hosted applications and websites, Pinnacle Reports, and Remote Desktop Services will experience two intermittent outages of approximately 10-15 minutes each during the maintenance period. Reason for the change: ITS is upgrading VMTools. (ID # 235652)

  • Brief Wi-Fi & Wired Outages at Select Campuses & Locations

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    Impact of the change on users: There will be intermittent outages, typically 10 to 15 minutes, of the Wi-Fi and wired networks during the maintenance period. Any service, application, or website hosted or authenticated at any of the Mason campuses or locations will also be intermittently unreachable during the maintenance period, including voice-over-IP (VoIP) and…

  • CUI, CaLT, PVC & Citrix VDI Applications Unavailable

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    EXTENDED MAINTENANCE Impact of change on users: Controlled Unclassified Information (CUI), Classroom Technologies (CaLT), Patriot Virtual Computing (PVC), and Citrix VDI applications will be unavailable during the maintenance period. Reason for change: ITS is applying Microsoft Security Updates for May 2022. (ID # 235614 & 235629)

  • Call Center Maintenance

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    Impact of the change on users: There may be intermittent service disruptions for Call Center call handling and delivery during the maintenance period. Reason for the change: The vendor is performing maintenance. (ID # 235690)

  • Horizon Hall CT-AV Maintenance

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    Impact of the change on users: There will be rolling outages of the CT-AV system in Horizon Hall lasting approximately 10-15 minutes each during the maintenance period. Reason for the change: ITS is upgrading the switch code. (ID # 235589)

  • Jamf and Mason Self Service for Mac Unavailable

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    Impact of the change on users: Jamf Pro and Mason Self Service for Mac will be unavailable during the maintenance period. Additionally, no new macs can be enrolled during the maintenance period. Reason for the change: The vendor is upgrading Jamf services to add increased compatibility and enhancements. (ID # 235667)

  • Jamf and Mason Self Service for Mac Unavailable

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    Impact of the change on users: Jamf Pro and Mason Self Service for Mac will be unavailable during the maintenance period. Additionally, no new macs can be enrolled during the maintenance period. Reason for the change: The vendor is upgrading Jamf services to add increased compatibility and enhancements. (ID # 234950)