Information Technology Services

Maintenance Archives

  • Wi-Fi & Wired Networks & VoIP Telephones Intermittently Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: The Wi-Fi and wired networks and Voice over Internet Protocol (VoIP) phones will be unavailable from 12:00 a.m. to 2:00 a.m. as follows: March 14 (ID # 231073) Arlington Campus Academic Buildings Commerce Building Democracy Lane Mason in Loudon Point of View Townhouses March 15 (ID #…

  • VPN & MESA Support Tools Authentication Maintenance

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    Impact of the change on users: Users may not be able to log into the Virtual Private Network (VPN) to start new VPN sessions or MESA Support Tools (tools.mesa.gmu.edu) during the maintenance period. Engineers do not expect there will be an interruption to the VPN service. Existing sessions will not be impacted. Reason for the change:…

  • Mobile Printing, EHS Training Unavailable & CASO Services Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period. Reason for the change: ITS is applying March 2022 Microsoft security updates. (ID # 229182)

  • Mobile Printing, EHS Training Unavailable & CASO Services Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period. Reason for the change: ITS is applying April 2022 Microsoft security updates. (ID # 232818)

  • Colocated Servers Intermittently Unavailable

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    Impact of the change on users: Colocated servers and their respective hosted applications and websites will be intermittently unavailable during the maintenance period. Reason for the change: ITS is applying March 2022 Microsoft patches and upgrading server utilities. (ID # 230673 & 230601)

  • Select Websites Unavailable

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    Impact of the change on users: The following websites will be unavailable during the maintenance period. Institutional Effectiveness & Planning (oiep.gmu.edu) Office of Sponsored Programs (randed.gmu.edu) Office of Strategic Budgeting & Planning (budget.gmu.edu) Research website (research.gmu.edu) Student Evaluations of Teaching Archive (crserating.gmu.edu) Travel Request (travel.gmu.edu) Reason for the change: ITS is applying Microsoft March 2022…

  • MicroStrategy & 25Live Unavailable

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    Impact of the change on users: MicroStrategy and 25Live will be unavailable during the maintenance period. Reason for the change: ITS is applying March 2022 Microsoft security updates. (ID # 230863)

  • Cisco TelePresence Unavailable

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    Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is applying March 2022 Microsoft updates. (ID # 230878)

  • Wi-Fi & Wired Networks Intermittently Unavailable in All Academic & Administrative Buildings on All Campuses

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    Impact of the change on users: The Wi-Fi and wired networks in all academic and administrative buildings on all campuses may be intermittently unavailable during the maintenance period. Residence Halls on ResNet will not incur any outages; however, the solstice pods, eduroam, and key card updates will be intermittently unavailable and Mason services may be…

  • Wi-Fi & VPN Network Access Intermittently Unavailable

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    Impact of the change on users: Users may be unable to authenticate to get on the Wi-Fi or Virtual Private Network (VPN) network during the maintenance period. VPN sessions started before and ongoing during the maintenance period will not be impacted. Reason for the change: ITS is patching servers to resolve a security vulnerability. (ID…