Information Technology Services

Maintenance Archives

  • Nutanix Files Unavailable

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    Impact of the change on users: All Citrix VDI systems, published applications, and all project data shares that rely on Nutanix Files will be unavailable during the maintenance period. Reason for the change: ITS is upgrading the Nutanix files to a newer version. (ID # 229427)

  • Select Services Unavailable

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    Impact of the change on users: Controlled Unclassified Information (CUI), Globus Transfer Service, Office of Research Computing Services, and Non-Residence Hall Cable TV, as well as Solstice Pods and Key Card access updates in the residence halls, will be unavailable during the maintenance period. Reason for the change: ITS is reconnecting switches. (ID # 229524)

  • MESA Tools Maintenance

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    Impact of the change on users: MESA tools management (tools.mesa.gmu.edu) will be briefly unavailable during the maintenance period. Reason for the change: ITS is updating MESA tools management; otherwise, the MESA tools management (tools.mesa.gmu.edu) will stop working. (ID # 230158)

  • CUI, CaLT, PVC & Citrix VDI Applications Unavailable

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    EXTENDED MAINTENANCE Impact of change on users: Controlled Unclassified Information (CUI), Classroom Technologies (CaLT), Patriot Virtual Computing (PVC), and Citrix VDI applications will be unavailable during the maintenance period. Reason for change: ITS is applying Microsoft Security Updates for February 2022. (ID # 229636 & 229640)

  • Wi-Fi Networks Intermittently Unavailable in All Academic & Administrative Buildings On All Campuses

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    Impact of the change on users: The Wi-Fi and wired networks in all academic and administrative buildings on all campuses may be intermittently unavailable during the maintenance period. Any service, application, or website hosted or authenticated at any of the Mason campuses or locations may also be intermittently unreachable from the listed buildings during the…

  • Wi-Fi & Wired Networks Intermittently Unavailable in Select Academic & Administrative Buildings on All Campuses

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    Impact of the change on users: The Wi-Fi and wired networks in the following buildings may be intermittently unavailable during the maintenance period. Arlington Campus Hazel Hall Vernon-Smith Hall Van Metre Hall Fairfax Campus Innovation Hall Freedom Aquatic & Fitness Center Performing Arts Building Merten Hall Nguyen Engineering Building Peterson Hall Research Hall Sandy Creek…

  • Disaster Recovery Servers Intermittently Unavailable

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    Impact of the change on users: Disaster Recovery Servers may be intermittently unavailable during the maintenance period. Colocated servers may be briefly unreachable. Any service, application, or website hosted or authenticated at any of the Mason campuses or locations may also be intermittently unreachable from the listed buildings during the maintenance period, including voice-over-IP (VoIP)…

  • 3rd Party Patching via Intune for Mason-managed Windows Computers

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    Impact of the change on users: On Tuesday, February 15, ITS will be deploying 3rd party patching via Intune to all ITS devices. This patching will update apps such as Chrome, Zoom, Firefox, etc. If an app on a local Intune-managed computer needs to be updated and is not running, it will be silently upgraded.…

  • Analog Line Upgrades

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    EXTENDED MAINTENANCE Impact of the change on users: Analog lines will be intermittently unavailable in Enterprise on the 1st and 2nd floors during the maintenance period. Analog line outages will be less than one minute each as engineers swap out analog cables. Reason for the change: ITS is upgrading analog cables. (ID # 228592)

  • Whitetop Hall 4th Floor Network (ResNet) Unavailable

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    Impact of the change on users: The 4th floor of Whitetop Hall networks (ResNet) will be intermittently unavailable during the maintenance period. Reason for the change: The vendor is troubleshooting and cleaning the fiber link. (ID # 229372)