Information Technology Services

Maintenance Archives

  • Virtual Private Network (VPN) Maintenance

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    Impact of the change on users: The Virtual Private Network (VPN) may be intermittently unavailable during the maintenance period; however, engineers do not expect there will be an interruption to the VPN service. Existing sessions will not be impacted. Reason for the change: ITS is upgrading hardware code. (ID # 228778)

  • Wi-Fi & Wired Network in Commerce Building & Select Services Intermittently Unavailable

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    Impact of the change on users: The Wi-Fi and wired networks may be intermittently unavailable in all the Commerce building during the maintenance period. Additionally, the voice-over-IP (VoIP) and call center phones may be unavailable during the maintenance period. Reason for the change: ITS is upgrading hardware code. (ID # 228782)

  • Wi-Fi & Wired Networks Intermittently Unavailable in Select Buildings on Fairfax Campus

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    Impact of the change on users: The Wi-Fi and wired networks in the following buildings may be intermittently unavailable during the maintenance period: Aquatic & Fitness Center Archive Building Buchanan Hall Central Heating & Cooling Plant Child Development Center Concert Hall Carow Hall College Hall Eagle Bank Arena Enterprise Hall Exploratory Hall Facilities Administrative Building…

  • Software Center on Mason-managed Windows Computers Unavailable

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    Impact of the change on users: The Software Center on Mason-managed Windows Computers will be unavailable during the maintenance period. Reason for the change: ITS is applying monthly patches to the servers. (ID # 228856)

  • Mobile Printing, EHS Training Unavailable & CASO Services Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period. Reason for the change: ITS is applying February 2022 Microsoft security updates. (ID # 229182)

  • Colocated Servers Intermittently Unavailable

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    Impact of the change on users: Colocated servers and their respective hosted applications and websites will be intermittently unavailable during the maintenance period. Reason for the change: ITS is upgrading server software and applying February 2022 Microsoft patches. (ID # 228915)

  • Wi-Fi & Wired Networks Intermittently Unavailable in Select Buildings on Fairfax Campus

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    Impact of the change on users: The Wi-Fi and wired networks may be intermittently unavailable in the following buildings on Fairfax Campus during the maintenance period. Ángel Cabrera Global Center (first floor wired only) Aquia Building Baker House Carty House East Building Fenwick Library Field House & Softball Field Finley Building Harris Theater Horizon Hall…

  • Banner Admin Apps, Patriot Web & Select Apps, Websites & App Functionality Unavailable

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    Impact of the change on users: Banner Admin Apps, Patriot Web, Banner Access Management, 25Live, AppWorx, ePrint, and the Password Management website (password.gmu.edu) will be unavailable during the maintenance period. Additionally, Ellucian Workflow will not be able to retrieve or update Banner data, and grades cannot be pushed from Blackboard to Banner. Reason for the…

  • PVC, CaLT & CUI Citrix VDI Unavailable

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    EXTENDED MAINTENANCE Impact of the change on users: The Patriot Virtual Computing (PVC), Classroom & Lab Technologies (CaLT) & Controlled Unclassified Information (CUI), Citrix (Virtual Desktop Infrastructure (VDI) will be unavailable briefly during the maintenance period. Reason for the change: ITS is applying patches to the servers. (ID # 228039 & 228043)

  • mason.gmu.edu Maintenance

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    Impact of the change on users: Existing connections to mason.gmu.edu may pause but should not drop during the maintenance period. Reason for the change: ITS is enabling a new dedicated network/NIC for mason.gmu.edu. (ID # 227998)