Information Technology Services

Maintenance Archives

  • Mobile Printing, EHS Training Unavailable & CASO Services Unavailable

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    Impact of the change on users: Pharos/Canon mobile printing, EHS Training (ehassistant.gmu.edu), and Card Access Security Office (CASO) services may be unavailable during the maintenance period. Reason for the change: ITS is applying January 2022 Microsoft out-of-band security updates. (ID # 228155)

  • CUI & Citrix VDI Maintenance

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    Impact of the change on users: Controlled Unclassified Information and Citrix Virtual Desktop Infrastructure (VDI) may be unavailable during the maintenance period. Reason for the change: ITS is applying updates to the servers. (ID # 228024)

  • Wi-Fi Networks Unavailable at Horizon Hall & Vernon Smith Bldg

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    Impact of the change on users: The Wi-Fi network will be briefly unavailable in Horizon Hall and Vernon Smith Building during the maintenance period. Reason for the change: ITS is upgrading hardware code. (ID # 228102)

  • MicroStrategy Unavailable

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    Impact of the change on users: MicroStrategy Production Web Access (microstrategy.gmu.edu) will be unavailable during the maintenance period. This will impact all enabled MicroStrategy users who run reports. In addition, this will impact all faculty and staff authorized for MicroStrategy using LDAP who also run MicroStrategy Mason Summary Reports. Access to MicroStrategy Production Web will…

  • Colocated Servers Intermittently Unavailable

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    Impact of the change on users: Colocated servers and their respective hosted applications and websites will be intermittently unavailable during the maintenance period. Reason for the change: ITS is upgrading server software and applying January 2022 Microsoft patches. (ID # 227848)

  • Select Websites Unavailable

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    Impact of the change on users: The following websites will be briefly unavailable while engineers reboot the servers during the maintenance period: Institutional Effectiveness and Planning (oiep.gmu.edu) Office of Sponsored Programs (randed.gmu.edu) Office of Strategic Budgeting & Planning (budget.gmu.edu) Research (research.gmu.edu) Select MicroStrategy Reports (enrtargets.gmu.edu) Student Evaluations of Teaching (crserating.gmu.edu) Travel Request (travel.gmu.edu) Reason for…

  • SUB 1: Wi-Fi & Wired Networks & VoIP Phone Service Unavailable

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    Impact of the change of users: SUB 1: Wi-Fi & Wired Networks & Voice over Internet Protocol (VoIP) phone service will be unavailable during the maintenance period. Reason for the change: ITS is upgrading network hardware. (ID #226975)

  • Patriot Virtual Computing (PVC) & eCUI Unavailable

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    Impact of the change on users: Patriot Virtual Computing (PVC) and eCUI will be unavailable during the maintenance period. Reason for the change: ITS is upgrading software to address an ongoing security vulnerability. (ID # 226728)

  • Mason.gmu.edu Unavailable

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    Impact of the change on users: Mason.gmu.edu will not be available to users during the maintenance period. Reason for the change: ITS is applying the latest updates. (ID # 224623)    

  • Analog Line Upgrades

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    EXTENDED MAINTENANCE Impact of the change on users: Analog lines will be intermittently unavailable in Enterprise on the 3rd and 4th floors during the maintenance period. Analog line outages will be less than one minute each as engineers swap out analog cables. Reason for the change: ITS is upgrading analog cables. (ID # 225515)