Information Technology Services

Maintenance Archives

  • Cisco TelePresence Unavailable

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    Impact of the change on users: The Cisco TelePresence content server and management suite will be intermittently unavailable during the maintenance period. Reason for the change: ITS is applying December 2021 Microsoft updates. (ID # 225549)

  • MicroStrategy & 25Live Unavailable

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    Impact of the change on users: MicroStrategy and 25Live will be intermittently unavailable during the maintenance period. Reason for the change: ITS is applying December 2021 Microsoft security updates. (ID #225549 & 225553)

  • DNS Server Emergency Maintenance

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    Impact of the change on users: Authorized IPControl GUI users will not be able to make DNS or DHCP changes during the maintenance period. No DHCP and DNS client services will be impacted. Reason for the change: ITS applied a vulnerability fix to IPControl software. (ID # 225889)

  • eCUI, PVC & Citrix Virtual Lab Unavailable

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    Impact of the change on users: Enterprise CUI (eCUI), Patriot Virtual Computing (PVC) & Citrix Virtual Lab (CVL) will be unavailable during the maintenance period. IMPORTANT Ongoing sessions will end during the maintenance period. Reason for the change: ITS is applying a workaround for a known issue. (ID # 225802)

  • Jamf and Mason Self Service for Mac Unavailable

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    Impact of the change on users: Jamf Pro and Mason Self Service for Mac will be unavailable during the maintenance period. Additionally, no new macs can be enrolled during the maintenance period. Reason for the change: The vendor is updating Jamf services to add enhancements to “Downloads and Install Updates” and other improvements. (ID #…

  • PeopleFinder & ITS Suspport Center Live Chat Briefly Unavailable

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    Impact of the change on users: PeopleFinder and the ITS Live Chat will be briefly unavailable during the maintenance period. Reason for the change: ITS is adding a filesystem to the server. (ID # 225418)

  • Automatic Cisco AnyConnect Client Update for Unmanaged Computers

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    Impact of the change on users: After the maintenance period, when you launch the Cisco AnyConnect client to log into the Virtual Private Network (VPN), you may receive the automatic update. The following computers will receive the automatic update of the Cisco AnyConnect client: Unmanaged Mason-owned computer (Windows, Mac, or Linux) Mason-managed computer (Windows only)…

  • MESA M: Drive tools.mesa.gmu.edu Restore Feature Unavailable

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    Impact of the change on users: The MESA M: Drive tools.mesa.gmu.edu restore feature will be unavailable for approximately 5-10 minutes during the maintenance period; the update will be done outside of business hours (8:00 a.m. to 6:00 p.m.). Note: The MESA M: Drive itself will remain available during the maintenance period. Reason for the change:…

  • Campuswide Wi-Fi & Wired Outages Wednesday, November 24

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    Impact of the changes on users: During this maintenance, all Wi-Fi and wired networks will be intermittently unavailable. ResNet networks in the residence halls will be available; however, the following services will not be available in the residence halls: solstice pods; eduroam Wi-Fi; and, key card access updates. Any service, application, or website hosted or…

  • Ellucian Maintenance

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    Impact of the change on users: Ellucian Workflow and Informatica will not be able to retrieve data from Banner, grades cannot be pushed from Blackboard to Banner, and registration changes cannot be pushed to Blackboard until after the maintenance is complete. Reason for the change: The vendor (Ellucian) is performing maintenance on the Ethos Integration…